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Shipping & Returns

delivery.pngShipping

 

stars.pngChristmas Postage - Last Date For UK Delivery Is 1pm 21st December!

Shipping Costs 

  • UK, IOM, Channel Islands (1-2 Days) * FREE Over £75 *
  • UK, IOM, Channel Islands (1-2 Days) £4.99 Under £75
  • Europe Zone 1 (Belgium, Denmark, Finland, France, Germany, Gibraltar, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Spain, Sweden) (3-5 Days) * FREE Over £125 * £9.99 Under £125
  • Europe Zone 2 (Andorra, Austria, Croatia, Cyprus, Czech Republic, Greece, Hungary, Monaco, Norway, Poland, Portugal, Slovakia, Slovenia, Switzerland) (5-7 Days) * FREE Over £150 * £12.99 Under £150
  • USA & Canada (7-10 Days) * FREE Over £175 * £19.99 Under £175
  • Australia, New Zealand, Japan (7-10 Days) * FREE Over £200 * £22.99 Under £200

VAT Free Destinations 

For the following shipping destinations 20% VAT will be automatically deducted by our shopping cart prior to payment being made. Switzerland, Norway, Gibraltar, Andorra, Monaco, USA, Canada, Australia, New Zealand, Japan, Jersey & Guernsey. Please note that you may be liable for any local taxes or import duties, this is standard practice the world over and any rejected deliveries will incur returned postage costs. We advise overseas customers to look into their individual local taxes and duties before ordering.

returns.pngReturns

Non Faulty Items

At Sacred Nation we appreciate it's sometimes a challenge getting sizing right when purchasing on line. We do our best to supply as much sizing information as possible direct from the manufacturers but as we know the proof is sometimes in the wearing! We are perfectly happy to accept back returns so if you think you might be inbetween sizes order both and send the unwanted one back to us.

You may return new, unopened items within 14 days of delivery for a full refund. Please send unwanted, unworn items folded in their original packaging, with all tags and labelling attached. You will be required to pay postage when returning items to us. We recommend using a recorded mail service like 'Royal Mail Signed For' so you have confirmation of delivery back to us. In the unlikely event that we have sent an item in error then we would pay the return shipping cost (eg: you received an incorrect or defective item, etc.). Please supply a copy of your invoice/receipt in the parcel.

Once received, we will process an exchange or refund as required. Items returned outside of the 14 day period, will be dealt with on an individual basis, in which Sacred Nation's discretion will be used. If the late item return is accepted, it will incurr a 20% re-stocking/admin fee. Items returned over 14 days can only be exchanged for a credit note or store voucher.

Faulty Items

In the unlikley event that an item is faulty and not worn out (eg: stitching coming undone etc) then please let us know so that we can warranty the item with the manufacturer. This may involve either just sending us a photo of the fault or in some cases we will need the item back to send on for assessment.

Refund Processing

You should expect to receive your refund within 14 days of Sacred Nation receiving the package, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please Note: Goods returned from orders placed outside of the UK will not have their postage charges refunded just the cost of the goods.

How To Return An Item

If you need to return an item,
please login to your account and go to the view completed orders page where you will be able to fill out a returns request and get instructions for how to return items from your order. 

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